• Bilingual Customer Service Representative

    Job Locations US-IL-Milan
    Job ID
    Customer/Client Service/Support
  • Overview

    No sales!  No outbound calls!  No weekends!  No late nights!


    Group O is looking for additional members to join our inbound call center family as a Bi-Lingual Customer Service Representative!  You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Group O provides an environment that is challenging, supportive, and appreciative.  You will play a vital role in supporting our customer loyalty and reward programs in our call center.  If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement- apply with Group O today!


    As a vital member of Group O’s call center, your responsibilities will include, but are not limited to:

    • Providing an efficient and high quality experience for our customers.
    • Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information.
    • Meeting and exceeding performance standards set forth by Group O and our clients.
    • Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.
    • Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients.
    • Documenting complete and accurate information for each customer call.


    • Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time. 
    • Willingness to and accountable for resolving customer concerns.
    • Ability to uphold a professional demeanor in difficult situations.
    • Ability to adapt and excel in a fast-paced, ever-changing, challenging environment.
    • Proven longevity in past employment. 
    • Committed to excellent attendance.
    • Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.
    • Work Schedule: M-F 10:30 AM - 7:00 PM
    • Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer.
    • Fluent in Spanish and English


    • $11.50 hourly wage



    • High school diploma or equivalent


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