Client Support Associate

Group O is searching for a Client Support Specialist to join our team in Rock Island, IL!  The Client Support Specialist is responsible for setting up orders, providing order status updates and monitoring order completion.

• Receiving client orders by client systems, EDI, email, phone, fax or other means
• Generating sales orders
• Sending orders to warehouse team
• Sending manual order acknowledgments
• Communicating order status directly to client
• Logging order status updates in client systems
• Process orders to suppliers, acknowledge supplier order confirmations
• Other duties as assigned
• Gathering, reviewing and filing proof of deliveries, packing slips or other shipping files

• Data entry computer experience
• Experience with Microsoft Office Applications
• Strong problem solving skills
• Strong verbal and written communication skills
• Self-motivated and able to work with minimal supervision
• Able to handle stressful situations effectively
• Able to work extended hours as needed
• Some light lifting

Education:

• High School diploma or equivalent