• Client Support Associate

    Job Locations US-IL-Rock Island
    Job ID
    2018-1957
    Category
    Customer/Client Service/Support
    Division
    Packaging
  • Overview

    Group O is searching for a Client Support Specialist to join our team in Rock Island, IL!  The Client Support Specialist is responsible for setting up orders, providing order status updates and monitoring order completion.

    Responsibilities

    • Receiving client orders by client systems, EDI, email, phone, fax or other means
    • Generating sales orders
    • Sending orders to warehouse team
    • Sending manual order acknowledgments
    • Communicating order status directly to client
    • Logging order status updates in client systems
    • Process orders to suppliers, acknowledge supplier order confirmations
    • Other duties as assigned
    • Gathering, reviewing and filing proof of deliveries, packing slips or other shipping files

     

    Qualifications

    • Data entry computer experience
    • Experience with Microsoft Office Applications
    • Strong problem solving skills
    • Strong verbal and written communication skills
    • Self-motivated and able to work with minimal supervision
    • Able to handle stressful situations effectively
    • Able to work extended hours as needed
    • Some light lifting

     

    Education:

    • High School diploma or equivalent

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