• IT Help Desk Technician

    Job Locations US-TX-Roanoke
    Job ID
    Information Technology
  • Overview

    Group O has an immediate need for a IT Help Desk Technician. This position will be responsible for maintaining support for hardware, software, inventory, and other IT related technologies.


    Specific responsibilities include, but are not limited to:


    • Day to day support of end users, hardware, software, peripherals, and various IT and non IT related tasks.
    • Accountable to SLA’s and quality of service standards.
    • First point of contact for end user PC and telephony issues.
    • Troubleshoot network related issues for end user equipment.
    • Solve end-user problems utilizing phone and remote control software.
    • Account maintenance of Active Directory user accounts.
    • Installing, reloading, and troubleshooting Windows 7 operating system and applications.
    • Installation and maintenance of laptops, desktops, printers, and peripherals.
    • Add, move, and change end user equipment


    The ideal candidate will have an intermediate working knowledge of PC’s and associated hardware along with basic networking and troubleshooting skills. Other requirements include:


    • Minimum 2 years experience in a Help Desk or similar role.
    • Demonstrated problem solving and technical ability.
    • Intermediate IT knowledge – PCs, networking, printers and peripherals.
    • Strong troubleshooting and analytical skills
    • Ability to multi-task and prioritize.
    • Data entry skills.
    • Attention to detail.
    • Excellent organizational and communication skills.
    • Ability to work in a fast paced environment.
    • Ability to work well independently and as part of a team
    • Ability to lift 50lbs.



    • High School Diploma or equivalent
    • Bilingual skills a plus


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