• Sr. Program Manager

    Job Locations US-IL-Milan
    Job ID
    2018-1773
    Category
    Marketing
    Division
    Marketing
  • Overview

    Group O is searching for a Program Manager to join our team!  This Program Manager role is responsible for building strong client relationships with assigned client program owners with a focus in the energy industry.  The Program Manager captures program objectives, develops plans to achieve program requirements and collaborates with the operation’s team to fulfill projects and communicate results/status with client program owners.   

                   

    Responsibilities

    • Manage multiple projects and client facing initiatives while in various stages of the project life cycle 
    • Adhere to project management discipline and standards according to best practices and corporate policies
    • Define and deliver solutions to project stakeholders using Group O's disciplined project management approach
    • Manage projects throughout their end to end life-cycle
    • Monitor cases and manage issue resolution
    • Manage client facing reporting requirements 
    • Influence and motivate project team members toward successful program execution 

    Qualifications

    Experience

    • 4‐6 years direct project management experience
    • 4‐6 years customer service experience
    • Analytical and creative problem solving skills
    • Customer, consumer and client focused communication, listening and presentation skills
    • Team player able to influence and motivate other team members
    • Detail‐oriented and well‐organized
    • Relationship building skills

     

    Desired Skills

    • Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and timely reporting;
    • Risk identification and mitigation; Quick and effective issue resolution and lack of reoccurring issues; Effective stakeholder communication; Ability to bring change and create efficiencies to current processes

    Education

    •  Bachelor’s Degree in Business or related field

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