• Operations Manager

    Job Locations US-PA-York
    Job ID
    Supply Chain
  • Overview

    Group O is searching for an Operations Manager to join our team!  The Operations Manager oversees the day to day activities required to efficiently carry out the processes needed to satisfy customer requirements. This includes but is not limited to receiving, shipping, inspection, inventory, and discrepancy resolution. The Operations Manager is also the main point of contact for partner and customer communication.  Other responsibilities include: Conducting team meetings and one-on-one meetings with Supervisors. The OM also needs to attend assigned client meetings; provide weekly performance results and business review updates on all outstanding initiatives; develop and implement goals and objectives, identify problems, objectives and processes. The OM will be expected to mediate employee issues or conflicts and ensure compliance with company and departmental policies.  They will be committed to and support Group O’s Quality Management System (QMS).


    • Ensure assigned departments meet safety, quality, production, customer goals (SLA) as defined by the customer and management.
    • Maintain a safe, clean and orderly work area.
    • Develop a team environment and promote a positive attitude within department. (Employee development to include evaluations and co-coordinating their training.)
    • Employee hiring, dismissal, and disciplinary actions.
    • Read and analyze various production schedules and reports to determine production requirements.
    • Establish and maintain production goals and metrics.
    • Provide reports and metrics to Director of Operations, customer or designee.
    • Confer with management, peers or subordinates to resolve employee issues.
    • Ensure that company policies and guidelines are defined, documented, implemented, understood, maintained and controlled.
    • Oversee audit activities to ensure compliance with known customer, industry, self-imposed or regulatory requirements.
    • Encourage an environment of positive motivation and employee development.
    • Use resources effectively.
    • Work with management on other assigned duties.
    • Suggest modifications to established procedures to create best practices improve quality and reduce cost.



    • Minimum 2 years of experience supervising and/or developing other


    • Ability to read, write and speak English.
    • MS Office Suite Proficiency
    • Ability to work in a fast paced, deadline driven environment
    • Proficiency in Warehouse Management System and integrated ERP systems.
    • Excellent time management skills
    • Database familiarity
    • Reporting / Analytical abilities
    • Ability to lift 50 lbs.
    • Working overtime when required.
    • Bending, standing, walking, and lifting for extended periods of time.

    Desired Skills

    • Bilingual helpful but not required
    • Mistake proofing blueprint reading
    • Lean manufacturing.
    • ISO or other formal quality systems

    Desired Traits

    • Excellent planning, communication, and follow through skills.
    • Excellent critical thinking, problem solving, and attention to details skills.
    • Experience working with continual improvement methodologies and tools.


    • High School Diploma or GED.
      • Bachelor’s degree preferred



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