IT Help Desk Technician

Job Locations US-IL-Milan
Job ID
Information Technology


Group O has an immediate need for a IT Help Desk Technician. This position will be responsible for maintaining support for hardware, software, inventory, and other IT related technologies.


Specific responsibilities include, but are not limited to:


  • Day to day support of end users, hardware, software, peripherals, and various IT and non IT related tasks.
  • Accountable to SLA’s and quality of service standards.
  • First point of contact for end user PC and telephony issues.
  • Troubleshoot network related issues for end user equipment.
  • Solve end-user problems utilizing phone and remote control software.
  • Account maintenance of Active Directory user accounts.
  • Installing, reloading, and troubleshooting Windows 7 operating system and applications.
  • Installation and maintenance of laptops, desktops, printers, and peripherals.
  • Add, move, and change end user equipment


The ideal candidate will have an intermediate working knowledge of PC’s and associated hardware along with basic networking and troubleshooting skills. Other requirements include:


  • Minimum 2 years experience in a Help Desk or similar role.
  • Demonstrated problem solving and technical ability.
  • Intermediate IT knowledge – PCs, networking, printers and peripherals.
  • Strong troubleshooting and analytical skills
  • Ability to multi-task and prioritize.
  • Data entry skills.
  • Attention to detail.
  • Excellent organizational and communication skills.
  • Ability to work in a fast paced environment.
  • Ability to work well independently and as part of a team
  • Ability to lift 50lbs.



  • High School Diploma or equivalent


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