• Sr. Program Manager

    Job Locations US-TX-Roanoke
    Job ID
    2018-1588
    Category
    Customer/Client Service/Support
    Division
    Supply Chain
  • Overview

    Group O is searching for a Program Manager to join our team!  The Program Manager role is responsible to build strong client relationships with assigned client program owners, capture specifc program objectives, develop prescriptive plans to achieve program requirements, mobilize & work with the operation’s team to fulfill projects and communicate results/status with client program owners.   

                   

    Responsibilities

    • Manage multiple projects or initiatives while in various stages of the project life cycle (both across enterprise and client facing)
    • Adhere to project management discipline and standards according to best practices and corporate policies
    • Define and deliver solutions to project stakeholders using a disciplined and strategic approach
    • Manage projects throughout their end to end lifecycle
    • Manage execution and optimization of program pillars
    • Monitor cases and manage issue resolution
    • Manage trending and reporting
    • Influence and motivate team members toward program objectives, enhancement and optimization

    Qualifications

    • 4‐6 years direct project management experience
    • 4‐6 years customer service experience
    • Analytical and creative problem solving skills
    • Customer, consumer and client focused communication, listening and presentation skills
    • Team player able to influence and motivate other team members
    • Detail‐oriented and well‐organized
    • Relationship building skills

     

    Desired Skills:

    • Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and timely reporting;
    • Risk identification and mitigation; Quick and effective issue resolution and lack of reoccurring issues; Effective stakeholder focused communication with stakeholders; Ability to bring change and create efficiencies to current processes

    Education:

    •  Bachelor’s Degree in Business or related field

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