Group O

Bilingual Customer Service Representative

US-TX-Roanoke
Job ID
2017-1553
Category
Customer/Client Service/Support
Division
Marketing

Overview

No sales!  No outbound calls!  No weekends!  No late nights! Join our team for the 1/8/2018 training class, and earn a $200 sign-on bonus after completing 60 days of employment!

 

Group O is looking for additional members to join our inbound call center family as a Bilingual Customer Service Representative!  You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Group O provides an environment that is challenging, supportive, and appreciative.  You will play a vital role in supporting our customer loyalty and reward programs in our call center.  If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement - apply with Group O today!

Responsibilities

As a vital member of Group O’s call center, your responsibilities will include, but are not limited to:

  • Providing an efficient and high quality experience for our customers.
  • Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information.
  • Meeting and exceeding performance standards set forth by Group O and our clients.
  • Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.
  • Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients.
  • Documenting complete and accurate information for each customer call.

Qualifications

  • Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time. 
  • Willingness to and accountable for resolving customer concerns.
  • Ability to uphold a professional demeanor in difficult situations.
  • Ability to adapt and excel in a fast-paced, ever-changing, challenging environment.
  • Proven longevity in past employment. 
  • Committed to excellent attendance.
  • Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.
  • Work Schedule: M-F 10:15 AM - 7:00 PM
  • Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer.
  • Fluent in Spanish and English.

Salary:

  • $13.00 hourly wage

Education: 

  • High school diploma or equivalent

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